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Delivering data transformation and self-service capabilities for Victims and Survivors Service

eGovernment  | Public Sector | 

Dynamics 365,

Microsoft Dynamics 365 for Grant Management | Case Studies | Codec USA

Project at a glance

Challenge

VSS required a system that could consistently and efficiently handle its large data volume in a changing public sector environment. The legacy infrastructure VSS used to manage its data requirements eventually became insufficient to meet the organisation’s needs.

Solution we designed

Our consultants implemented Dynamics 365 to deliver an on-premise, custom Dynamics 365 environment supporting two separate branches of VSS’s operations: its Victims Support Program (VSP) and the Individual Needs Program (INP).

Impact we delivered

  • Improved efficiency and productivity among VSS staff, thanks to improved data accuracy and reduced data management tasks.
  • Centralisation of data through a single point of reference for all data in the VSS system.
  • Interconnection between external user interactions in the portal and other user operations.
  • Seamless integration of Dynamics 365 with existing business infrastructure, including accounting software.
Problem

Breaking free from data management constraints

Victims and Survivors Service (VSS) delivers grant funding and other support to all victims and survivors identified in the Victims and Survivors (Northern Ireland) Order 2006. This includes individuals suffering from physical or psychological injury, as well as caretakers and those who have been bereaved.

VSS operations rely on a database of information covering more than 12,000 past and current recipients of support, including more than 9,000 active clients as well as multiple organisations the company interacts with on a daily basis.

The legacy infrastructure VSS used to manage this data became insufficient to the organisation’s needs. VSS required a system that could consistently and efficiently handle its large data volumes in a changing public sector environment, facilitating more efficient communications and case management while maintaining client privacy.

 

“Data is at the heart of Victims and Survivors Service’s day-to-day operations. As their data and operations grew, their existing business solutions couldn’t keep pace. We gave them the infrastructure they needed to operate faster and more efficiently—even as the organisation continues to grow.”

Brian Illand
Project Lead, Codec
Solution

Enabling data consolidation and improved accessibility

Codec’s dedicated public sector team worked with VSS to develop a transformation strategy that would shift its files, spreadsheets, and other data and assets away from its existing legacy system and into a single platform offering data consolidation and improved accessibility.

Our consultants implemented Dynamics 365 to deliver an on-premise, custom Dynamics environment supporting two separate branches of VSS’s operations: its Victims Support Program (VSP) and the Individual Needs Program (INP). This custom solution gave VSS a stable yet flexible platform where users could easily access required data, and where external users could submit and access information through self-service portals. VSS staff, meanwhile, were supported with more reliable, secure access to up-to-date data that improved their customer service and other customer-facing activities.

The platform’s web-based self-service portals were also directly integrated with Dynamics 365, allowing seamless and automated data integrations to keep the organisation’s internal data up-to-date at all times—improving its responsiveness, outreach and support for all of its clients and partner organisations.

Microsoft Dynamics 365 for Grant Management | Codec Case Studies
Results

Scalable infrastructure for a growing organisation

With Dynamics 365 delivering a custom grant management solution and improved infrastructure for both internal data management and external data sharing and access, VSS has seen a clear impact of this transformation across its organisation.

The highlights of this transformation include:

  • Improved efficiency and productivity among VSS staff, thanks to improved data accuracy and reduced data management tasks.
  • Centralisation of data through a single point of reference for all data in the VSS system.
  • Interconnection between external user interactions in the portal and other user operations.
  • Seamless integration of Dynamics 365 with existing business infrastructure, including accounting software.

“The practical CRM functionality provided by Dynamics 365 allows employees to be more productive and knowledgeable. The integration with existing infrastructure has streamlined the way we conduct business and interact with clients and team members.”

David Hall

Monitoring and Evaluation Manager, Victims and Survivors Service

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Microsoft Dynamics 365 for Grant Management | Case Studies | Codec USA

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